Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Name, email, and company details when you sign up or contact us
• Shipment and logistics data when you use our platform
• Payment information processed through our secure payment partners

We also collect automatically:

• Device and browser information
• Pages visited and actions taken on our platform
• Location data (region-level) for service optimization

2. How We Use Your Information

• To provide and improve our logistics platform
• To match shippers with truckers and process bookings
• To send service updates and transactional notifications
• To respond to your inquiries and provide customer support
• To detect and prevent fraud or misuse of our platform

3. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies — required for the platform to function (login, sessions)
• Analytics cookies — to understand how visitors use our site (only with your consent)
• Marketing cookies — to measure ad campaign effectiveness (only with your consent)

You can manage your cookie preferences through the consent banner displayed on your first visit, or by adjusting your browser settings.

4. Information Sharing

We do not sell your personal information. We share it only:

• With truckers matched to your shipments (route and contact details only)
• With payment processors to complete transactions
• When required by law or to protect our legal rights

5. Data Security

We use industry-standard encryption and security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

7. Contact Us

For privacy-related inquiries, contact us at info@kargax.com.ph.